Author: Haim Glickman on

Why customers will no longer tolerate outages like those at Delta, Cisco and Verizon

In recent weeks, we’ve seen several IT failures that left thousands of customers frustrated across the country. First, Cisco Webex experienced a complete outage, and users were still experiencing intermittent issues 24 hours later. The interruption was apparently caused by a rogue script that began deleting the virtual machines hosting the service. As Cisco put […]

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