Cloud Connect 2012: Insights from @Datacenter Knowledge, Rich Miller

  Rich Miller, editor of Data Center Knowledge, stopped by our booth at Cloud Connect last week to give us his take on the conference, trends he was hearing and some thoughts on the direction of cloud computing as it relates to data centers. Watch video below:     Following the conference and the announcement of our partnership with Amazon Web Services, Data Center Knowledge published the following article, “SunGard: Cloud Concepts Are ‘In Our DNA’”, that discusses our deep expertise in enterprise disaster recovery and how we plan to leverage that experience in our cloud computing approach. “Our business model is to provide shared infrastructure that is available on dema … Read more

Considerations for Choosing a Cloud Provider

For many organizations, cloud computing is cost-effective for at least some applications.  Determining which applications are appropriate for the cloud takes careful evaluation.  The following checklist covers some of the factors you need to consider before selecting a cloud computing provider: Does the cloud you are considering meet your business availability needs?  What information can the provider give about historical and recent cloud availability?  What investment has the provider made in resilience and high availability? What service level agreements does the provider offer?  What compensation is available if the service is lost? Do you need the cloud provider to comply with cert … Read more

How Managed Multi-Site Availability Changes the Cloud

As traditional on-premise computing and data storage moves to the cloud, many companies have questions about data outages.  What happens when the cloud experiences an outage? It is unlikely that an entire cloud data center will go down, but it is not impossible, as Amazon’s recent outage in Dublin showed.  Fortunately, companies can look to managed multisite availability to provide a higher level of service to keep the customer environment up and running, even in the event of an entire site disaster. The phrase “managed multi-site availability” essentially defined itself.  “Managed” refers to the ability of your vendor to help re-create your information technology in the event of a natural … Read more

SunGard Availability Services Brings Enterprise-class Availability for SAP to the Cloud

Today we are announcing the availability of cloud-based SAP ERP Services.   You will probably see the formal announcement in the blogs, trade pubs and various news services, but we thought we would be remiss if we did not give you a heads-up here.  Don’t hesitate to contact me for more info.  Thanks,           -CM   For the last 10 years, SunGard has provided SAP production support services (SAP-hosting certified since 2009), so it is only logical that we extend those services to our Enterprise Cloud.  With our Enterprise Cloud as its foundation, our SAP ERP production-ready cloud services leverage the best-in-class Vblock™ platform with the multiple layers of availability, scalable an … Read more

Should you Negotiate your SLA?

Solutions Marketing Manager Janel Ryan discusses service level agreements today. –  Carl M Much has been written in the few months about negotiating a better Service Level Agreement (SLA) with your cloud vendor.  Before you follow that advise, you may want to consider a few key points. Be Realistic First, If you are going to negotiate with your cloud provider, you have to be realistic about the performance you need and you have to be prepared to pay for those services. No vendor is going to take on more responsibility without charging more, no matter how hard you press. Review the Architecture Second, you’ll need to determine whether the vendor is capable of providing the service or per … Read more

Scalability Requires People and Services, Not Just Technology

Scalability is one of the most attractive features of the cloud.  It lets you meet demand-based business requirements, whether those demands are the results of ads, business growth, seasonal activity or economic cycles. However, scalability is more than just provisioning more technology and/or increasing a data center footprint.  Scaling horizontally to add hardware is the easy part.  Data centers have been doing it for years, first as managed service offerings and now as enterprise caliber cloud offerings.  However, the ability to scale vertically is one of the most attractive features of an Enterprise Cloud.  As your business grows, it also becomes more complex, and an Enterprise Cloud of … Read more

Designing for Failure Conditions

Today we hear from Chip Childers, product architect for SunGard’s Enterprise Cloud Services and partners with our product management and product engineering teams to drive the overall solution design of the service…CM I’m a big fan of designing systems to deal with component failures. But let's be honest, doing that perfectly is pretty darn hard. In the research paper "Fundamental Concepts of Dependability,” all possible sources of fault conditions have been classified into 16 different categories. In another paper, "Software Architecture Reliability Analysis using Failure Scenarios," an 8-step failure analysis process is proposed for how to understand a system's potential failure conditi … Read more

DocuSign Bolsters Global Network Infrastructure with SunGard Hosting and Managed Network Services

When you support large financial companies, your data center gets audited. Period. It used to be that clients demanded the audit themselves. Now, with the passage of Sarbanes Oxley in 2002, the U.S. government requires audits on a regular basis. Every 3-party IT vendor for a financial company undergoes the same audit that the client undergoes for its in-house environment. It’s the law. Another layer of regulations come into play if a 3-party IT-vendor handles records that contain electronic signatures, whether emails, contracts or faxes. Something called “SSAE 16 Type II” went into effect on June 15th of this year. It requires certain tested solutions have to be in place for the network, and … Read more