Archive for the ‘IaaS’ Category

@SunGardAS Experts Give Sneak Peek Into Their #VMworld Plans

The countdown to VMworld 2012 is underway, and before the event opens and the frenetic pace of one of the largest shows of the year begins, our experts at SunGard who are attending are weighing in with their thoughts on what this year’s event will offer.

SunGard’s team will be meeting customers and partners at booth #2322 to discuss SunGard solutions, such as recovering hybrid environments, and sitting in on a number of breakout sessions across many VMworld tracks. Read what our experts have to say about the technologies that are capturing their attention, and what they’re looking forward to most.

And with so much to learn from both the business and the technology perspectives, the dizzying array of VMworld options can be a lot to process. But have no fear: SunGard’s experts also offer their tips on how to extract the most value from your time at VMworld.


Janel Ryan
, Director, Product Marketing, Managed Services
(@janel_ryan)

Janel Ryan

The main reason I look forward to attending VMworld is to expand my knowledge about trends, technologies and competitors. VMworld 2012 can give attendees a good sense of what’s happening in the industry from the variety of breakout sessions. Breakouts provide valuable insight into the latest technology and tools and the interaction with peers and customers provides a view into what businesses are looking for.

I’ll be attending sessions which focus on technology use cases, as well as those I believe can give me more insight into technology adoption.

I’m looking forward to talking to attendees about SunGard Cloud Services.  We have such a great solution set for enterprise customers whether they are looking to address primary or recovery environments.

My best tips for attendees are to go to the keynotes, and plan your days, but don’t overfill them with sessions.  You need to keep time in between to talk to peers, analysts, customers, and others to hear what they are thinking.  It is best to arrange meetings in advance since the show gets so busy.

Ron LaPedis, Workforce Continuity Specialist (@SunGard_RonL)

Ron LaPedisAt this year’s VMworld, there are many sessions on not only backing up your data and servers to the cloud, but also on keeping your primary and backup data secure. It can seem like a simple question – “Do YOU know if your backup systems and data are secure?” – but there are times when the answer is unclear.

It’s important to talk to customers about how to integrate. VMware and NetApp, VMWare and EMC… servers and storage go together like peanut butter and jelly. The message we want to send is, unless you have an integrated system which backs up both in sync, you might get stuck when trying to recover.

What intrigues me about VMworld 2012 is there seems to be a lot more sessions on private cloud this year. That leads me to wonder whether enterprises have been scared away from the public cloud by some of the recent outages and security breaches that have made news.

Afshin Shams, Enterprise Cloud Specialist (@ashams99)

Afshin ShamsVMworld is a great chance to connect with peers and users of virtualization technology to understand what’s happening in the industry from an adoption and needs perspective.

By meeting with other providers, you get a sense of what their offerings are in the marketplace and how they are leveraging virtualization to respond to the needs of the customers. Conversely, by speaking with users and customers, it helps me understand what is most critical for them in the way they are using virtualization, why they need the technology, and what they are seeking from virtualization in the near future. Lastly, listening to VMware’s executives talk about the future direction of the technology and the company helps us understand their views of customer needs.

I’m also excited to talk about SunGard’s cloud offering for both production and recovery purposes. This is most relevant to the users and attendees at the show and I hope to engage with them about our cloud offering. I want to talk about how SunGard leverages the #1 virtualization platform to deliver its Cloud Services.

The best tip I can provide to other attendees is definitely to plan your days in terms of sessions, and leave room to meet with customers and prospects that you know are attending. Keep the meetings interactive and embrace the energy and vibe of this exciting event—and arrange meetings in advance as there are many other vendors trying to do the exact same thing.  There’s no more exciting and electric place to talk to about our cloud services than at a show where everyone has the same interests –virtualization, where is it now, how customers can do more with it, and where is it going.

JP Blaho, Director of Product Marketing (@BlahoJP)

For me, VMworld is really about checking out different companies with different approaches to business.  I look forward to exploring the trade floor to discover new ideas and technologies.  It is the spirit of innovation that gets me excited about this event.

This is my first VMworld conference, so I plan to attend a variety of sessions.  My background is around network security and storage, and I do plan to attend a couple sessions that talk about these markets. I think that attending some of the seminars, and listening to other vendors present helps validate my approach to technology.  It also helps, early on, to identify business opportunities so that we can explore features and functionality to enhance our own service offering roadmaps.

I’m most excited to talk to people at the show about SunGard’s Security-as-a-Service (SaaS).  Security is oftentimes perceived as an unwanted necessity.  I think with some of the new cloud-hosted services coming out, like Log & Threat Management, security becomes less of a bottleneck in the network, thus becoming a significant advantage over traditional network security solutions.

Since this is my first VMworld, I am going to follow the same personal rules I have for conferences like RSA and Interop.  Plan your sessions first.  Map out the vendors you want to visit in the Expo Hall, and probably most important, remember to set my “Out of Office” message on my email.  That way, I can focus on all things VMworld for a few days.

Derek Siler, Senior Product Manager, Recovery Services (@PhillyTechPM)

Derek SilerI’m attending VMworld to learn about our clients’ recovery requirements for their virtualized environments. I’m also interesting in discovering how clients are evaluating releasing VM production and DR workloads to the cloud.

The event also offers a great opportunity to speak with IT decision makers on how they are addressing production and recovery requirements on their virtualized environments.

I’ll be attending several sessions for application virtualization for customer’s ERP apps. As far as SunGard’s presence at booth #2322, I’m most excited to share with customers our Recover2Cloud for Site Recovery Manager (R2C-SRM) and how we can protect their production VMs economically and resiliently.

My recommendation for VMworld attendees: network, plan in advance, and don’t overbook yourself!

Enterprise-level Security at a Small Business Budget

By JP Blaho

Cloud Security

As companies embrace the fact that every business is a contender on the Internet, and every company is subject to the same types of vulnerabilities and attacks, they must all realize their network security postures must be advanced and robust.  This means that a company of six employees must have network security protections which mirror those of an organization of 6,000 employees.  As cost-prohibitive as it sounds, there are ways that non-enterprise-level businesses can implement a security strategy that is comprehensive and effective in protecting themselves from attack just as successfully as enterprise customers.

One such solution is called Unified Threat Management (UTM).  Essentially a UTM is a single platform architecture shared by multiple security applications such as firewall, intrusion detection/intrusion prevention (IDS/IPS), and URL filtering.  The single most important advantage of adopting a UTM is the lower cost to purchase and manage this solution.  Instead of having to acquire multiple discreet security solutions, you only purchase one (licensing varies based on vendor and security applications needed).  Most UTM vendors also offer a centralized interface, so that you can manage all the different applications, create policies and enforce rules from a single location.  A UTM is not the panacea for network attacks or addressing compliance requirements, but it does combine multiple security applications in a footprint that is affordable and robust enough to build some level of confidence in your network.

Knowing that there are solutions out there to help companies of all sizes remain protected can be a relief, but a certain amount of knowledge around network security is required to ensure that you are maximizing your security posture against your IT investment.  For most mid-market organizations, this level of expertise does not exist and the amount of money needed to hire a security expert is not in the budget.  Managed Security Service Providers (MSSPs) are a preferred alternative in these situations.  MSSPs not only manage the security solutions for you, they also can install, configure, maintain, and update the platform at a price that is well within most budgets.  These offerings are usually offered as a monthly subscription service over a two, three and five year agreement.  Most MSSPs are security certified, and will have intimate knowledge on the security application that they will be managing for you.  Not only do you have this security expert as an extension of your company, but you also have this security support 24 hours a day, seven days a week.  And like the cybercriminals, these certified security specialists focus all their time on network security, but instead protect from attacks.

If your organization is looking to improve on its security posture, UTM solutions provide a comprehensive suite of security applications to build a stronger security infrastructure.  If you are constrained due to resources or expertise, a managed service around UTM would provide you with a robust security platform, and the certified security expertise to manage it for you.

Security is not a checkbox for addressing compliance.  Selecting default within the security applications does not provide you with the levels of security needed to protect yourself from the cybercrimes.  It is the combination of strong security applications and expert knowledge on security that protect you and your network.  A Managed UTM offering can help get you to that level of security confidence.

Network Security Threats on SMBs: What You Need to Know

By JP Blaho

The Internet, over the last two decades, has helped create a different way of interacting, transferring knowledge, and conducting business.  It has helped create a level playing field in which companies of any size, and from anywhere in the world, can compete for a consumer’s business.  This has also introduced a completely new form of risk– network security.

Network security has become one of the fastest growing sectors within IT because of the growing number of cybercriminals.  This black-market has designed a business model where the focus is on breaking into businesses via the Internet.  The intent is mainly to exploit their targets for money: whether it’s through holding a company’s network hostage via a DDoS attack, or stealing company data to sell to someone else.  The level of success achieved by cybercriminals has grown to scale so that it has become a volume business which has been estimated to be in the billions of dollars annually.  This does not bode well for organizations, especially those in the mid-market space.

As taught in Economics 101, economies of scale is good for the business achieving it, and dangerous to those who are not shielded from this success.  Initially cybercriminals were looking for and attacking organizations with large brands, solid reputations, and deep pockets.  Attention was not given to the smaller organizations whose transactions over the Internet were considered low volume.  Now that these cybercriminals have achieved a volume-based business, they are able to scale their attack to many companies of all sizes.  Would you rather sell one product for one hundred dollars or one thousand products for one dollar?  This is where cybercrime has moved.  Instead of hunting for the whales, they are casting large nets into the water.  Instead of attacking and breaching one large company, they are attacking and breaching hundreds if not thousands of organizations – many of whom do not even know the breach has occurred.

The other change is that these attacks are no longer immediate and noticeable.  The level of sophistication inherent in today’s security landscape is so intricate that cybercriminals can lay dormant for weeks or months, or slowly collect bits of data at levels which are hardly detectible.  This does not bode well for any company, but especially for the small and medium-sized organization.  Fortunately, there are many affordable tools and services out there to help SMBs monitor and prevent these attacks.  I will discuss these resources in my next post.

SunGard Availability Services is Silicon Valley-bound for Cloud Connect Santa Clara #ccevent – Stop by our booth to win a MacBook® Air!

Cloud Connect 2012We’re escaping the cold, wintery weather at our headquarters in Philadelphia and heading to Silicon Valley for Cloud Connect Santa Clara (#ccevent) February 14-15, 2012. Cloud Connect brings together the entire cloud eco-system to better understand the transformations cloud is bringing to the Enterprise.

As a Platinum sponsor, we’ll be setting up shop at booth #414 where SunGard representatives will be available to discuss our cloud offerings, including our Enterprise Cloud Services and cloud-recovery services. Stop by our booth during the expo for a scratch off ticket* where you could win an Apple® MacBook® Air, Apple® iPad® 2 or a $5 Starbucks® gift card. Every card is a winner, so be sure to stop by. We’ll also be attending several sessions throughout the duration of the conference where we’ll be live tweeting, posting to our Facebook wall and shooting video in our booth. Follow us for the play-by-play!

Prior to the conference, join us for Happy Hour at Birk’s Restaurant from 5:30 – 7:00 pm on Monday, February 13thREGISTER HERE if you plan to attend Happy Hour. Registration is required.  (Get Directions to Birk’s Restaurant from the Convention Center).

Also on the schedule this year, SunGard Availability Services will be delivering two presentations during the conference. The first session will examine the increasing need for private cloud solutions and things to consider when evaluating a private cloud solution. Session details below:

Taking a Private Path to the Cloud
Date: Tuesday, February 14, 2012, 1:15 PM-2:15 PM
Presenter:  David Ayers, senior product manager of Cloud services at SunGard Availability Services
Location: Grand Ballroom H
Description:  Enterprises are actively exploring cloud solutions to help drive down overall IT costs and increase operational efficiency, all while minimizing risks and reducing complexity. However, the vendor landscape is filled with public solutions not always suited to Enterprise needs for security, compliance, service levels and high availability. This session will discuss the growing need for private cloud and the different aspects to consider when evaluating private cloud solutions.

The second presentation, slated for Wednesday, will review the top 5 considerations for cloud-based recovery.

Recovering Applications to Cloud: Top 5 Considerations for Raising Service Levels with Tiered Recovery Services
Date: Wednesday, February 15, 2012, 12:05 PM-12:25 PM
Presenter:  Ram Shanmugam, senior director of product management at SunGard Availability Services
Location: Cloud Solutions Theater
Description:  In this session, SunGard will offer an inside perspective on the top 5 considerations for cloud-based recovery, which are: analyzing applications by business value, selecting modern data movement into the cloud, automating recovery steps, using enterprise-class cloud platforms, and scoping network requirements. SunGard will also provide an overview of its Recover2Clouds services suite [Check out this VIDEO], which packages modern data movement for tiered recovery benefits.

Stop back here for updates during and after the conference, follow us on Twitter, and don’t forget to stop by booth #414 for your chance to win an Apple® MacBook® Air, Apple® iPad® 2 or $5 Starbucks gift card. See you in Santa Clara!

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*Entry Card must be scratched-off in front of SunGard representative at Booth #414 during the Expo hours of Cloud Connect 2012 to be valid.

Contest Terms and Conditions
One card per person. Contest is limited to residents of the United States and the District of Columbia. No purchase is necessary to enter. SunGard employees are not eligible to win. Chances of winning Apple MacBook Air 1:500, Apple IPad 2 2:500, Starbucks Gift Card 497:500.

©2012 SunGard and the SunGard logo are trademarks and registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.

What distinguishes an Enterprise Cloud from other clouds?

Today we hear from Nik Weidenbacher, Product Engineering at SunGardAS  – Carl M.

Most people have a general understanding of public and private clouds and the differences between the two offerings. 

When talking about Infrastructure as a Service (IaaS), typically a private cloud is in a company’s data center while a public cloud is operated by a provider and shared by multiple companies.  That is a good start, but neither definition explains what an Enterprise Cloud is.

An Enterprise Cloud offers a virtualized, multi-tenant infrastructure that can provide many of the same benefits as running a private cloud for your company, without requiring the same up-front investment.  Unlike most public clouds, an Enterprise Cloud also lets you control many of the resources and policies you are used to controlling, such as IP addresses, network layout, network transport (in addition to internet), and monitoring and backup policies.  In addition, all VMs can be protected by an enterprise-class firewall. 

Most public clouds require you to provide your own firewall protection, as well as determine how to secure your data on disk and as it traverses the network. Most also provide a “self-service” portal that lets you configure your own server with OS, RAM, etc., run your own programs and make everything work yourselves. These features are good for companies that have high-level technical people and want to save money on computing power. 

For companies that want to focus less on IT operations and use their high-level technical people for important business goals, an Enterprise Cloud is more appropriate. The Enterprise cloud offers management and systems monitoring services just as your own staff would. If an application hangs or crashes, the Enterprise Cloud technicians take action to restore it. They also install patches and new software releases, take back-up copies, and proactively monitor uptime, storage capacity, usage, etc.

In short, an Enterprise Cloud  provides the infrastructure and computing resources you need for today and tomorrow, along with the management and monitoring services you need to make sure your operations is up and running smoothly. Just as you leverage cloud hardware, you can leverage cloud expertise for your competitive advantage.

What advantages could you company reap with Enterprise Cloud services?

Download SunGard’s white paper, All clouds are not created equal.”

Cloud Connect 2011

Satish Hemachandran just returned from Cloud Connect 2011

This week’s Cloud Connect 2011 was the place to be to discuss all things Cloud. I spent two days at a packed convention center where the session topics conveyed the attendees’ interest in deciphering the challenges faced by enterprises in Cloud adoption. The consistent theme for this year’s event was about how Cloud for the enterprise needs to be built with availability, manageability, and security in mind – an area that we within SunGard are most passionate about. 

I had the opportunity to present SunGard’s vision of the Enterprise Cloud on Tuesday – this session was focused on the risks that IT departments face as they embark on the Cloud path and how these perceived and actual risks can be addressed through systematic mitigation. This risk mitigation takes the form of both products and processes that need to follow industry best practices but fine tuned for the Cloud based on your specific enterprise requirements.

The majority of enterprise customers though, are unable to solve this problem on their own since they are faced with diminished IT budgets, personnel resource constraints, or a lack of suitable Cloud technology vendors who offer these capabilities out of the box.  For instance, one of the people I spoke to at Cloud Connect was looking to introduce Cloud to his enterprise but was needed a partner who could not only understand his business and technical challenges, but was ready to address them. Specifically, as a large consumer company, he had data security and governance requirements that none of the commodity Clouds offered or even had thought about.

Another attendee was looking to build a hybrid Cloud that would allow his company to connect an IaaS with a tiered storage service with the kind of bandwidth and SLAs he needed while maintaining security. We also had a number of businesses ask about how change control took place in an enterprise Cloud and if/how Enterprise Cloud could help with meeting compliance requirements.  These questions are what you would expect any enterprise to have before committing to adopt a major technology shift.  

At SunGard, we believed that a Cloud done right can indeed offer the benefits of cost optimization and flexibility along with all characteristics around security, monitoring, management, integration/connectivity that makes it enterprise ready…it was good to hear these same sentiments expressed over and over again at Cloud Connect.

What did you learn at Cloud Connect?

SunGard Launches Enterprise Cloud Services

Today SunGardAS announced the general availability of our Enterprise Cloud Services.  SunGard’s cloud platform leverages best-in-class VBlock technology from EMC®, VMware® and Cisco® to deliver high availability and security.  SunGard fully manages the multiple components of the IaaS platform, including all necessary compute, network, storage and security resources.    

We have leveraged our expertise as a managed service provider to offer a fully-managed cloud environment. Our customers do not want to trade managed services for the financial flexibility and speed of provisioning that a cloud offered.  They want both.  Now they can have it. 

Who should consider SunGard’s Enterprise Cloud?  Any business that has critical applications where 24/7/365 availability and service levels are key.  A general, public cloud works best when you need straight computing power for a particular task.  But when you have business-critical applications (if they go down, you lose money) you need a trusted partner whose expertise you can leverage, and whose core enterprise-grade cloud offering includes managed services backed by SLAs covering both the VMs and the hardware.

 Questions about SunGard’s fully managed Enterprise Cloud Services?  Click here to learn more…

Key Considerations When Moving to IaaS

Rahul Bakshi is  the Vice President, Managed Services Solution Design at SunGard Availability Services

Now that more enterprises are starting to embrace IaaS and the cloud, here are some key considerations when making the cloud move:

First and foremost – prior to evaluating providers – it is critically important for an organization to know and understand how its applications are architected and the benefits it is looking to obtain from an IaaS solution.  This includes, but is not limited to – testing and certifying on virtualization, testing performance characteristics, and understanding any application interdependencies.  Similarly, enterprises need to articulate what they are hoping to achieve from a cloud solution.  Is it capacity on demand – reduced provisioning, services and infrastructure as needed?  A solution addressing those needs could look completely different from one where the goal is improved service delivery via automation and integration which reduces the costs and dependencies associated with building foundational solutions. 

Secondly, as all clouds are not created equal, enterprises also need to weigh their own security and compliance requirements as they evaluate options.  Different solutions providers offer different levels of security, and some providers cater specifically to vertical markets that might have particular compliance requirements.  How the service provider delivers the service (architecture, support structure, reporting capabilities) must be align with the business requirements.  For instance, PCI Level 1 merchants will likely not use a shared fabric whereas those processing lower volumes of transactions may, if the appropriate controls are in place.

Lastly there is the question of managed versus unmanaged cloud.  An organization needs to understand the line of demarcation between what the cloud vendor provides and what the customer picks up on its end.  For example, is the solution managed all the way up through the operating system (virtual machine) and then the customer focuses on its applications?  Or is the customer primarily looking to capitalize on a provider’s investment in infrastructure and offsetting capex?  And organizations that are looking for managed services need to ensure that those services are backed by SLAs around availability and/or performance.

IaaS: What it means – how it differs from PaaS and SaaS

Joining in the cloud discussion today is Matt Carey, senior director, product marketing, at SunGard Availability Services and one of the Enterprise Cloud team members. 

Users  in the marketplace seem to be getting a clearer understanding about the different kinds of cloud deployments (private, community, public and hybrid), but one area where I still see peers, customers and industry experts tripping up surrounds the definition of Infrastructure-as-a-Service (IaaS). 

What IS IaaS?

IaaS includes all the system services that make up the foundation layer of a cloud—the server, computing, operating system, storage, data back-up and networking services.   IaaS supports the Platform-as-a-Service (PaaS) layer, which includes the development tools you use to build, modify and deploy  cloud optimized applications, and Software-as-a-Service (SaaS) layer, which includes the business applications.

Shades of Gray in the Cloud

While the definition of the IaaS layer is pretty straightforward, there are some gray areas where you need to ask questions: resiliency, restoration, disaster recovery, and security.  

  • Resiliency refers to the stability of the foundation and whether it is built to enterprise standards; 
  • Restoration refers to the ability to restore your data quickly after, say, the release of application software updates that damages data; 
  • Disaster recovery refers to the ability to get your business operations back online following a catastrophic event, whether it is a natural disaster, or an errant backhoe clawing through the power lines somewhere on the electrical grid, and finally 
  • Security refers to the architecture for monitoring the access, use, disclosure, disruption, modification and destruction of data by users and programs and whether those security capabilities are “baked in.”

Different vendors offer different types and levels of service in these areas, so it is wise to define your needs carefully.

Which of these areas are most important to your company?  Give me your unique perspective.