A Cloud Recovery Platform in Operation: Detailed Walk-Through

In the consideration of cloud-based recovery services, organizations need to understand more details of how cloud platforms are implemented for recovery. In this blog entry, I walk through the details of how SunGard has implemented a portion of its cloud recovery platform in support of the Recover2Cloud for Server Replication service. Understanding a Virtual Data Center (VDC) Within the cloud, one of the considerations for recovery is to ensure secure access to protected data. SunGard implements a dedicated VDC in the cloud using dedicated firewall protection for each client.  VPN connection is established between the firewall and a firewall in the client’s production location. Within the … Read more

How Managed Multi-Site Availability Changes the Cloud

As traditional on-premise computing and data storage moves to the cloud, many companies have questions about data outages.  What happens when the cloud experiences an outage? It is unlikely that an entire cloud data center will go down, but it is not impossible, as Amazon’s recent outage in Dublin showed.  Fortunately, companies can look to managed multisite availability to provide a higher level of service to keep the customer environment up and running, even in the event of an entire site disaster. The phrase “managed multi-site availability” essentially defined itself.  “Managed” refers to the ability of your vendor to help re-create your information technology in the event of a natural … Read more

Are More Applications Mission-Critical Than Your Realize?

Some applications are obviously mission-critical—the website of an e-tailer or the ATM machine at a bank.  However, the criticality of some application can go unrecognized unless you do a systematic qualify of each application. To qualify applications, check these metrics for each: Recovery point objective – how much data loss is tolerable?  All of today’s data entries?  The entire database, because restoring the database is easy? Recovery time objective – how long can the business go without access to the application before customer service, sales, accounting, etc., suffer?  How much data can be rebuilt and verified inside that time window—a few day’s worth, a few hour’s worth? Recovery … Read more

Cloud-Based Recovery: A Preview of One Organization’s Experience

The move from tape as a basis for recovery, to replication as is provided in the SunGard Recover2Cloud for Server Replication service, offers many benefits. Benefits include: Faster recovery time objectives (RTOs) -- recovery is guaranteed by SunGard Recover2Cloud service at sub-4 hours for the entire mission-critical applications environment that is protected Improved recovery point objectives (RPOs) -- offered at near-zero with Server Replication capabilities Transformed recovery testing -- avoiding the common costs and burdens, such as lengthy time of test, tape transport and loading, problems with not having enough time to complete test Yet organizations sometimes seem to hesitate in … Read more

New Managed Recovery Program (MRP) Service Receives Interest as the “Only” Service Addressing Root-Cause Recovery Challenges

Last week, SunGard Availability Services announced General Availability (GA) of a new service called Managed Recovery Program (MRP). This service offers to help ensure the availability of applications by supporting management of the entire recovery lifecycle using a systematic approach for SunGard customers. As part of the approach, root-cause problems which undermine recovery are identified and addressed on an on-going basis. During analyst briefings, what was the consistent comment heard by the team? That while others may talk about change management and other common root-cause problems which undermine recovery, SunGard is the only vendor with a packaged service, at General Availability, w … Read more

SunGard Availability Services Brings Enterprise-class Availability for SAP to the Cloud

Today we are announcing the availability of cloud-based SAP ERP Services.   You will probably see the formal announcement in the blogs, trade pubs and various news services, but we thought we would be remiss if we did not give you a heads-up here.  Don’t hesitate to contact me for more info.  Thanks,           -CM   For the last 10 years, SunGard has provided SAP production support services (SAP-hosting certified since 2009), so it is only logical that we extend those services to our Enterprise Cloud.  With our Enterprise Cloud as its foundation, our SAP ERP production-ready cloud services leverage the best-in-class Vblock™ platform with the multiple layers of availability, scalable an … Read more

Will Cloud Computing Replace the In-house Data Center?

David Ayers, Senior Product Manager for SunGard Availability Services, provides insights today on the evolving role of the data center and cloud computing.   --CM   Corporate data centers are definitely changing how they are used, but co-location and managed hosting have done that for some time.  Now, cloud computing will be one more tool a company has at its disposal to manage their technology.  So, will cloud computing replace in-house data centers?  Not for the foreseeable future. Currently, corporations are shifting to the cloud the applications that make sense, while retaining the applications that manage sensitive data, that operate smoothly with little oversight or that make fi … Read more

Recovery In the Cloud, Part 2 – What CIOs Should Ask

Recovery In the Cloud, Part 2 - What CIOs Should Ask Ram Shanmugan, our  Senior Director of Product Management for Recovery Services, offered the important points below in an interview recently with Smart Business Philly.  --Carl M. Evaluating cloud providers is time-consuming and can be a nerve-racing task.  You don’t do it often enough to become expert at it and sometimes its hard to separate reality from hype.  Here are a few questions that go to the crux of most CIO concerns. Does the  provider offer meaningful service level guarantees for recovery of mission-critical applications?  Can it reliably recover mission-critical applications in the wake of failure? Does it support hetero … Read more